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Investigation results were made available.Additional: h2, h6.Correction: b4, b5, g4, g7, h10.Event description: it was reported that patient was implanted on oct 22, 2019 and underwent revision surgery on (b)(6) 2020 to refix the plate fracture which happened after the patient fell.Harm: s3 - instability, moderate.Hazardous situation: implant deteriorates, breaks or loses function postoperatively.Review of received data: - due diligence: further due diligence to support the conclusion was completed and documented in diligence log.Product evaluation: no product was returned; therefore, visual and dimensional evaluation could not be performed.Review of product documentation: - device purpose: this device is intended for treatment.- product compatibility: the compatibility check could not be performed as only the complained product is known.- dhr review: review of the device history records identified no deviations or anomalies during manufacturing.- ncr(s): no ncr with a potential correlation to the reported event was found.- raw material certificate: the raw material certificate was reviewed with no anomalies noted.Conclusion: it was reported that patient was implanted on (b)(6) 2019 and underwent revision surgery on (b)(6) 2020 to refix the plate fracture which happened after the patient fell.Neither x-rays, operative notes, office visit notes, nor device(s) or photos of the device(s) were received; therefore, the condition of the component(s) is unknown.Patient factors that may have affected the performance of the components such as bone quality, activity level, type of activity (low impact vs.High impact), and relevant medical history are unknown.Adherence to rehabilitation protocol is unknown.Based on the investigation the reported event cannot be confirmed.The quality records show that all specified characteristics have met the specifications valid at the time of production.Therefore, the investigation did not identify a nonconformance or a complaint out of box (coob).Based on the given information and the results of the investigation, we were not able to identify a specific root cause for this issue.The need for corrective measures is not indicated and zimmer switzerland manufacturing gmbh considers this case as closed.Zimmer biomet's reference number of this file is (b)(4).
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