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Due diligence was executed for this event.Event date is not known.Supplemental report(s) will be filed as any information becomes available.The device has been returned and a device evaluation completed for it.Upon inspection, it was noted that the device had a peeling of the coating at the insertion tube.Buckling was also observed.A leak was found from instrument channel at the distal end, confirming the user¿s complaint.There was also a dent on the bending section.During the flickering test an intermittent black image was observed.There were scratches on the distal end rubber and plastic cover as well as on control body and light guide tube.Wear and tear was noted.
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There is more information on the device evaluation.This supplemental report is being submitted to provide this information.The device history record review confirmed that device conformed to specifications at the time of shipping.The device was not repaired within past one year.The instructions for use (ifu) includes the following statements important information - please read before use: warnings and cautions: do not strike, hit, or drop the endoscope¿s distal end, insertion tube, bending section, control section, universal cord, or endoscope connector.Also, do not bend, pull, or twist the endoscope¿s distal end, insertion tube, bending section, control section, universal cord, or endoscope connector with excessive force.The endoscope may be damaged and could cause patient injury, burns, bleeding, and/or perforations.It could also cause parts of the endoscope to fall off inside the patient.The instructions for use (ifu) includes the following statements for (reprocessing manual) to warn the user about using an inappropriate chemical agent or a reprocessor: 1.4 precautions: in case that inappropriate disinfection agents or endoscope reprocessors are used, deterioration of the endoscope may be accelerated and parts of the endoscope may come off and may have an adverse effect on the patients¿ health.The instructions for use (ifu) includes the following statements for (reprocessing manual) to warn the user about storing the endoscope in adverse environments: chapter 5 storage and disposal: the storage cabinet must be clean, dry, well ventilated, and maintained at ambient temperature.Do not store the endoscope in direct sunlight, at high temperature, in high humidity, or exposed to x-rays and/or ultraviolet-rays.Doing so could damage the endoscope or pose an infection control risk.Deviation of either of the above descriptions in ifu, the endoscope is damaged and deteriorated.Such deterioration results in peeling off of coating of the insertion section.Therefore, it is likely that deviation of the user¿s handling from ifu caused the reported event ofpeeling off of coating of the insertion section.
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