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Insulin pump received with intermittent button response due to flattened (escape, up and act ) button dome switch (no crease) and no unlocked j2/lcd keypad connector noted during visual inspect.Unable to perform all functional testing including the displacement, operating currents, a21 error test, rewind, basic occlusion, occlusion, prime/a33 and excessive no delivery alarm due to buttons not responding.Pump received with button keypad overlay scratched.The p-cap locks into the reservoir compartment properly noted.(b)(4).Currently it is unknown whether or not the device may have caused or contributed to the event as no product has been returned.No conclusion can be drawn at this time.We therefore consider this report complete to the best of our knowledge.
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