Product complaint #: (b)(4).Udi: (b)(4).Investigation summary: the device was received at the service center and evaluated.There was no allegation of malfunction against the device from the customer, however, defects were found with the device during service evaluation.Per service manual operational and diagnostic, the irrigation cover and two hinges of the device were found to be broken; therefore, this complaint can be confirmed.The left lexan safety cover and hinges were replaced to resolve the issues.After repair, the device was found to be working according to the specifications.With the available information, we cannot determine the root cause of the identified problems.The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.The device was last serviced on 10/02/2018 and passed all functional testing before being returned to the customer.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Initial reporter phone number: (b)(6).
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