G4:20jan2021.B4:22jan2021.There was no medical intervention, and there was no delay in therapy.The philips service engineer (se) was dispatched to the customer site.The reported issue was confirmed and traced to a faulty touchscreen.The fse replaced the touchscreen.Device passed all performance verification testing.A touchscreen assembly was returned for analysis.The visual inspection of the touchscreen assembly revealed no evidence of damage or contamination.A failure investigation (fi) technician installed the touchscreen a fi ventilator to verify and test the functionality.The returned touchscreen assembly was found to have upper left - lower right and upper right - lower left resistance measurements to be out of specification.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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