The incident sample has been requested but to date has not been received for evaluation.If the sample is received, or if additional information pertinent to the incident is obtained a follow-up report will be submitted.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.
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Samples were returned for evaluation consisting of 14 unopened pouches (30 packs) and 1 opened pouch (2 electrodes).The device history record (dhr) was reviewed, and no abnormal process conditions were present during the manufacturing of the product that could have led to the issue described by the customer.The dhr review showed that all acceptance criteria inspections per established sampling levels were within acceptable limits during the production process.There were no deviations or nonconformances initiated with this lot code.The samples returned were confirmed to be product code 31013926 (530 foam electrodes).A visual examination of product samples from the returned unopened pouch indicated no abnormalities.Residual monomer testing was completed according our procedure.The hydrogel from the customer returned samples was subjected to residual monomer testing (3 sample prep - using 12 electrodes for each sample prep) to determine if high residual amounts of acrylic acid in the hydrogel could have been a contributor to the complaint of skin irritation.The test result indicated maximum trace amount of acrylic acid at 647.9, 606.5 & 658.9 ppm which is well within the established product specification of 2000 ppm maximum limit; therefore, the reported condition of skin irritation is not confirmed.Due to the nature of this type of product, it is more than likely that any skin irritation is related to skin sensitivity, and it is worth noting that patient sensitivities may have been a contributing factor.Previous complaints of this nature have not been known to cause permanent impairment or marking.This product family has been tested according to iso 10993 guidelines for biocompatibility that found both the hydrogel and skin contacting foam adhesive to be non-cytotoxic, non-irritating, and non-sensitizing.There have been no design changes to this product within the past year that would contribute to any increased probability for skin irritation on patients.Since this complaint is unconfirmed and no complaint trend exists, no corrective action is required at this time.This complaint will be recorded for tracking and trending purposes.
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