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Investigation initiated manufacturer's investigation review dhr inspect returned samples distribution history the 15006-03 fisher cone assembly was purchased from geotec, inc.As an oem finished product, received at csi 4/17/2019, issued to work order (b)(4) and completed 7/24/2019.Manufacturing record review the dhr for this unit was reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspection review a review of the incoming inspection record was performed and no non-conformities, related to the complaint condition, were noted.Service history record service history record not applicable to this product.Historical complaint review a review of the product two-year history indicated that previous complaints related to the description of the reported event were reported.The reported event will be monitored for possible future reported event trending.Product receipt the sample was verified for the reported event and confirmed in the way of burnt wire on 2/19/2021.Visual evaluation the sample was verified and confirmed for the reported event.Functional evaluation functional evaluation is not applicable to this complaint.Root cause definitive root cause is indeterminable however, previous testing performed in 2011 in trying to replicate reported events of the wire "burning" or "snapping" indicated the product performed as intended, the testing was repeated in march of 2019 and resulted in the same manner.See attached copies of testing reports.Corrective actions coopersurgical will continue to trend this complaint condition, no further corrective action is required at this time.No further training required at this time.Was the complaint confirmed? yes.
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