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(b)(4).Investigation summary: according to the information provided, it was reported by the healthcare professional via email that the remote control is not working.The customer did not have additional information to provide.The complaint device was received and evaluated.Visual observations reveals the device is slightly worn, the control is observed in a different color, which makes it look old.It was functionally tested with a pump several times and it revealed that the buttons for run and stop were not functioning as expected, they were jammed, including the parameters: pressure, suction, and speed.Because of this, the control was recognized, but the pump was activated with an intermittent operation.This complaint can be confirmed.The possible root cause could be an internal wear of electrical components in the buttons; as well as rough use by the user.However, this cannot be conclusively affirmed.As a potential cause cannot be associated to manufacturing, therefore a manufacturing record evaluation is not required. at this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi:(b)(4).
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