G4:04nov2021.B4:03mar2021.H11:g5:k102985.H10: the manufacturer's field support engineer (fse) evaluated the unit and confirmed the reported error code in the diagnostic log.Air inlet was found to be clean and not blocked.Fse confirmed fan was operational.Fse recommended blower replacement due to error code.The fse replaced the unit's blower to resolve the reported issue.Unit passed required performance verification tests per philips standards.G4:06feb2021.B4:03mar2021.The blower was returned to the manufacturer for failure investigation.After testing, the customer's reported complaint could not be verified.The returned blower passed all testing, and no-fault was found.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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