Investigation summary: level b investigation - complaint evaluation / complaint history check for the event(s) that occurred.Severity: s_2__; occurrence: a complaint history check was performed and this is the 1st related complaint for needle bent, needle through shield and needle stick (clean) on lot # 9224560.Investigation summary: customer returned photos of a 1cc, 12.7mm, 28g syringe with a syringe.Customer states that the needle was bent and went through needle shield which caused a staff member to have a needle stick.The photos were examined and exhibited a syringe with the cannula bent through the shield of the syringe, exposing the cannula, which could result in a needle stick.Manufacturing ((b)(4)) will be notified of this issue.A review of risk management (b)(4) indicates that the potential risk of this specific reported incident (syringe, needle bent, needle through shield and needle stick) was captured and addressed a review of the device history record was completed for batch# 9224560.All inspections were performed per the applicable operations qc specifications.There were zero (0) notifications noted that pertained to the complaint.Investigation conclusion: based on the samples and/or photo(s) received the investigation concluded: confirmed: bd was able to duplicate or confirm the customer¿s indicated failure.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.Root cause description: as per investigation completed by manufacturing under investigation child (b)(4)."on 02oct2020, (b)(4) received a complaint, from material 329424, batch 92245606.Visual inspection of the pictures showed the cannula piercing through the shield, near the bottom, and angled downward towards the barrel.Process summary: this operation assembles the cannula into the barrel tip and applies adhesive to hold the cannula in the barrel tip.The racks of cannulated barrels then travel through an oven which uses ir light to facilitate adhesive run down and ultraviolet light to cure the adhesive that bonds the cannula to the barrel tip.The cannulated barrels are then conveyed to a machine that inspects for missing cannula, cannula height, point quality, zero line placement, and uv adhesive.It also supplies lube to the cannula, features two lumen blows, assembles the shield to the barrel/cannula assembly, and detects for missing shields.The were no quality notifications or maintenance dispatches relating to this complaint during the production of this batch.A root cause cannot be determined." rationale: based on the investigation, no additional investigation and no capa is required at this time.
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