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Retained samples of the same lot have been inspected visually.No faults were detected.The involved device has not been made available to us.We are reporting this incident because we distribute prewired dispersive electrodes of comparable design in the us (under k063161).Reviewing the sold amount of dispersive electrodes we have marketed 12,4 million prewired dispersive electrodes in the last 3 years globally (february 01, 2018 till today), and have had no similar complaint about a missing cable insulation during this time.We therefore, conclude that this failure is a singular error.Nevertheless, the ifu advises the user to check the product for damages and not to use a damaged product.We close the investigation.
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