It was reported that, during calibration in a cori tka procedure, they had to insert the burr at least 20 times in order to lock it in successfully as when he pulled gently it kept unlocking.They tried both long attachments and it happened for each.There was a delay of less than 30 minutes.No other complications were reported.
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H3, h6: the real intelligence robotic drill, part number rob10013, serial unknown and used for treatment, was not returned for evaluation.A relationship between the reported event and the device could not be established.A visual/functional inspection cannot be completed as no device was returned for evaluation.While all products meet required manufacturing specifications prior to release a serial number or lot number is required to link the device to a dhr or nc investigation, or field service report.A complaint history review for similar reported/confirmed complaints has identified prior events.While the reported problem was not confirmed during evaluation, the most probable contributing factor(s) to the reported problem is damage to the long attachment region that engages with the drill as a result of wear and tear.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.If the product associated with this event is returned or provided at a future date, this evaluation will be reopened for investigation.
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