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Customer reported upon initiation of a treatment beam, the treatment console (tc) screen unexpectedly terminated the beam and blanked out the current field delivery information.The monitor unit (mu) counter on the top right of the tc screen continued to increment up, and the beam control box continued to emit beeping sounds consistent with beam delivery.No dicom record for that beam was created or sent to the oncology information system (ois), and the records accessible to the users showed no delivery of dose to that field.This left the therapist and physicist uncertain as to how much beam was delivered.Had the users decided to deliver the same beam again the patient could be over treated.The hardwired monitor unit counter (hmuc) located in the system cabinet accurately captured the dose delivered but was not recorded before a subsequent user action cleared that counter.
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