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The customer reported the holding sleeve was missing a piece the repair technician reported the cap of the sleeve was missing and epoxy was missing from the inner shaft.Missing parts is the reason for repair.The item is not repairable per the inspection sheet.The cause of the issue is unknown.The item will be forwarded to customer quality.The evaluation was confirmed.Holding sleeve (part# 314.08, lot# 6740569) was returned received at us cq.Upon visual inspection at cq, it is observed that the device was missing a component, coupling sleeve.The epoxy markings (orange) on the received components were started to peel off.Thus, the complaint is being confirmed.The complaint is being confirmed for holding sleeve (part# 314.08, lot# 6740569) as the device was missing coupling sleeve.Coupling sleeve of the device might have got misplaced during sterilization process.No product design or manufacturing issues were identified, and no new malfunctions were identified either.Based upon these results, no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device history lot part #: 314.08, synthes lot #: 6740569, manufacturing site: synthes (b)(4), release to warehouse date: 08-aug-2011.Review of the device history record(s) showed that there were no issues during the manufacture of this product, and any sub-components, which would contribute to this complaint condition.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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It was reported that on an unknown date, during routine incoming inspection of a loan set, it was observed that the holding sleeve was missing a piece.There was no known patient or hospital involvement.This report is for one (1) holding sleeve.This is report 1 of 1 for (b)(4).
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