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Based on supplier investigation, a review of the device history record (dhr) revealed no indication any exception was recorded that could lead to the reported incident.The lot#20191113-23-sh reported revealed the product was manufactured on november 15, 2019.The average linting data is 0.162 g / 10 pieces.No sample was returned at the time of the investigation.According to supplier, or towel is made of cotton, so cotton fiber is born.The supplier is continuously working with cardinal health to better control the linting and have implemented several measures to improve it: suctions machines have been installed in grey cloth rolling process, dyeing process and cutting process.The suction process was added before product's final folding, and workers do it according to standard operation procedure requirement.Linting test method and acceptable criteria was stipulated to see the suction results.(=0.38g/10pieces).In the folding process, supplier used one cloth pad under 100pieces semi-finished products to avoid linting stuck onto the products during product's transfer.The investigation revealed no abnormal situation happened during production; therefore, the root cause could not be determined.The complaint information was shared with the relevant sectors for their awareness.There is no action taken at this time, but supplier will continue to monitor the trend for this type of incident.
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