Product complaint #: (b)(4).Investigation summary: the device was received and evaluated at the service center.The reported complaint that the hand piece was not working was confirmed.On evaluation, it was further found that the thread of the hand piece was broken and that the hand piece was not recognized by the fms system.It was also found that there was a short circuit in the motor and that the tissue seal was missing.The device was modified as per the guidelines of the manufacturer, repaired, tested and found to be fully functional.User mishandling of the device is the most probable root cause of the broken thread and the missing tissue seal.Fluid ingress into the motor is the most probable root cause of the short circuit in the motor, which in turn, would have caused the hand piece to not function as reported by the customer.The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.The device was last serviced on 05/06/2019 and passed all functional testing before being returned to the customer.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi: (b)(4).
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