Product complaint #: (b)(4).Investigation summary: the complaint device was received at the service center and evaluated.It was reported that the device did not turn and the motor was jammed.Per service reports, this complaint can be confirmed.It was found during evaluation that the motor was stuck and rusty.The defective motor was replaced to resolve the issue.After repair, the device was found to be working according to the specifications.Fluid ingress into the device and contact with the motor is responsible for the rusty motor.Corroded motor has a tendency to stick and not turn.The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.The device was last serviced on 03/16/2020 and passed all functional testing before being returned to the customer.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi: (b)(4).
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