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H3, h6: the associated device, used in treatment, was returned and evaluated.A visual inspection of the returned device confirmed the stated failure mode.The device is missing the hex feature in the head, rendering the device inoperable.A review of complaint history did not reveal additional complaints for the listed batch.An additional product evaluation was performed by the manufacturing group which determined that no further investigation is require due to no additional complaints were identified for this defect or batch.Additionally, the implemented controls and detection points are adequate to capture this type of defect and is not considered a systemic issue per history of complaints and non-conformances.A review of the manufacturing records did not reveal a manufacturing abnormality that could have caused or contributed to the reported incident.The potential probable causes for this event could include but not limited to a user or procedural error.At this time, we have reason to suspect that the product failed to meet product specifications at the time of manufacture.Based on this investigation, the need for corrective action is not indicated.Should additional information be received, the complaint will be reopened.No further investigation is warranted for this complaint; however, we will continue to monitor for future complaints and investigate as necessary.We consider this investigation closed.
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