Evaluation results: this report is based solely on the information provided by the customer.Due to product not being returned, confirmation of customer's complaint, and the root cause could not be determined.A review of manufacturing documentation could not be performed since there was no serial/lot number provided for this device.Historical complaint data review revealed similar complaints against a related product.Either product was not returned or the unit that was returned, was found to meet specifications, and function as intended.No other abnormalities or discrepancies were found.The instructions for use were reviewed and determined to provide adequate instructions, and warnings for the safe, and effective use of the device.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.Manufacturer file number: 2020-00636.
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Jay andrews reported via email two patients were able to loosen the d-rings for item 2794.Limited information provided.No gtin number provided, troubleshooting guide saved.The date the issue was discovered is unknown, no patient incident, or injury was reported.
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