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Model Number V60 |
Device Problem
Therapeutic or Diagnostic Output Failure (3023)
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Patient Problem
Insufficient Information (4580)
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Event Type
malfunction
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Manufacturer Narrative
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Date of event: (b)(6) 2020.Date of report: 30oct2020.
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Event Description
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The customer reported navigation ring failure.The device was in clinical use at the time the issue was discovered.There was no patient or user harm reported.
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Manufacturer Narrative
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G4:28dec2020.B4:31dec2020.The customer reported navigation ring issue and the device generates noise.The customer disconnected it, and the problem disappeared.The remote service engineer (rse) confirmed the reported failure.The customer requested a quote for the front panel.The front panel includes the navigation ring.Multiple attempts were made to gather more information regarding the repair; however, attempts were unsuccessful.If additional information is received, an additional report will be submitted.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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Manufacturer Narrative
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G4:28dec2020.B4:29dec2020.Udi#: (b)(4).Patient code updated there was no patient involvement.This case is a "material only - which means that they just order the parts and the case was closed.There is no investigation concerning the case.After further investigation of this complaint, new information received deems this case to be non-reportable.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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Manufacturer Narrative
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G4: 12jan2021.B4: 13jan2021.Additional information received that the device was not in clinical use when the issue was discovered.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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Search Alerts/Recalls
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