H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of lines in the image and poor image quality was confirmed; there are black vertical lines showing on the display.The root cause of the reported failure was identified as a probe failure.A history review of serial number (b)(6) showed no other similar product complaint(s) from this serial number.
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