H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of inaccurate detection of gel caps was unconfirmed.There is no gel cap message on the screen and the console displayed proper screen orientation through the assessment of the device.The gel cap message only appears when the option is selected in the settings.The root cause of the reported failure is inconclusive as the reported issue could not be reproduced during evaluation.A history review of serial number dyawq034 showed no other similar product complaint(s) from this serial number.H3 other text : evaluation findings are in section h.11.
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