G4:14jan2021.B4:14jan2021.A philips field service engineer (fse) was dispatched to the customer site.The reported issue was confirmed and traced to a faulty front bezel.The fse replaced the front bezel to resolve the reported issue.The device passed performance verification test.The root cause of navigation-ring failures was determined to be due to liquid ingress.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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