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It was reported that, during an unknown procedure, the surgeon was attempting to trial the head and it would not attach to the trial neck.It was found that the inner portion of the trial head was broken.The client believes that it happened during sterilization, not during surgery.S&n backup device available.Surgical delay of less than or equal to 30 minutes.Patient was not harmed.
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Results of investigation:the device, used in treatment, was not returned for evaluation.Per photo attached to the complaint, the device is severely damaged.Also the connections tabs seem to be cracked.A complaint history review found related failures; this failure mode will be monitored for future complaints for any necessary corrective actions.The device is a reusable instrument that can be exposed to numerous surgeries and cleaning cycles.As plastics are vulnerable and crack may have initiated during use and possible causes could be due to the heating and cooling associated with autoclaving or prolonged use.We recommend that all reusable instruments be routinely inspected for wear and damage and replaced as necessary.At this time, we have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.Based on this investigation, the need for corrective action is not indicated.Without the actual product involved and/or device information, our investigation cannot proceed.If the device or new information is received in the future, this complaint can be re-opened.No further actions are being taken at this time.We consider this investigation closed.
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