The hakim programmer was returned for evaluation: device history record (dhr) - the lot met specifications when released.Failure analysis - the internal inspection did not confirm the reported issue as no failure was identified.Inspection has no reported error message issue or any other issue.Device has been reset, checked and returned to customer.No root cause could be determined as the programmer works normally.However, the possible root cause for this issue reported by the customer could be due a technical problem of the system.
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