H3, h6: the device, intended for use in treatment, was returned for evaluation.A visual inspection was performed with a scratched back enclosure reported.Functional assessment was performed and showed the failure 4006, coin cell is empty.We have established a relationship between the reported event and the device.Renasys touch has two battery sources, the main battery is rechargeable.The coin cell battery maintains time and date settings if the main battery is depleted.When the coin cell battery becomes fully depleted, error 4006 message is displayed.The device will no longer function and will not charge.Root cause was traced to maintenance.Our clinical investigation concluded: it was communicated that ¿another surgical technique was chosen because of the interruption of the device.¿ without the requested clinical information, a thorough medical investigation cannot be rendered.The other surgical technique used to treat the reported delayed healing is unknown.The patient impact could not be determined based on the limited information provided.Should any additional clinical information be provided this complaint will be re-evaluated.No further clinical/medical assessment is warranted at this time.The manufacturing records show no evidence that the product did not meet specification at the time of manufacture.The complaint history review found further instances of the reported event in the past years.The ifu has been reviewed and contains comprehensive instructions on the safe operation and use of the device.The associated risk files contain details relating to harm.This investigation is now complete with no further action deemed necessary.Smith + nephew will continue to monitor for any adverse trends relating to this product range.
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