A getinge field service engineer (fse) called and spoke to the contact person of the biomed department and confirmed that the pump was operating properly.
The customer also reported that the tank and screen of the iabp unit showed that the tank was full on the external gage.
The customer reported to have found that the helium tank had not been turned which resulted in the reported issue.
As such, the customer did not request service on the pump and no service was performed.
Furthermore, the getinge fse completed a preventative maintenance (pm) on friday, 08oct2020.
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It was reported that during use, the cardiosave intra-aortic balloon pump (iabp) had a helium issue.
It was further reported that the customer attempted to troubleshoot the unit, as well as changed the helium tank at 1/4.
However, after replacing each helium tank, the unit's screen would only register 1/4.
No patient harm, serious injury or adverse event was reported.
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