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Customer service conducted troubleshooting with the customer, including; verifying breast shield sizing, disassembling, inspecting, cleaning and reassembling the kit and tubing set.The troubleshooting did not resolve the issue.The customer was sent replacement parts to try.On 09/28/2020, the customer emailed (b)(4) customer service stating she was still having suction issues with the new parts that were sent.She was sent a replacement pump after the parts did not resolve her suction issue.In follow up with a complaint handler on 10/19/2020, the customer indicated that she developed mastitis on 09/23/2020 and was prescribed an antibiotic and was on an iv for four days.The customer indicated that her mastitis is resolved.Based on the results of (b)(4), it cannot be definitively concluded that the pump caused or contributed to the customer's mastitis.The estimated incidence of mastitis in lactating women, whether using a breast pump or not, according to published clinical literature can be as high as 33%.In fact, clinical guidelines suggest the use of a breast pump to facilitate withdrawal of breast milk during bouts of mastitis.The complaint rate of mastitis across all reported failures, across all medela breast pumps, is 0.008% for the period of january 2013 to august 2017.Mastitis is usually a benign, self-limiting infection with few consequences for the suckling infant.The risk of mastitis is higher among women who have breastfed previously, especially those with a history or mastitis." riordan & wambach, 4th ed.P.294: breastfeeding and human lactation.Mastitis requires prompt medical attention for the mother for pain relief and prescription antibiotics to avoid progression to overwhelming sepsis.
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