Model Number ROB10024 |
Device Problem
Unintended Application Program Shut Down (4032)
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Patient Problems
No Consequences Or Impact To Patient (2199); No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 10/26/2020 |
Event Type
malfunction
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Event Description
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It was reported that, during a cori tka procedure, when burring all on the femur, the surgeon commented how the bone was hard and the bur wasn't taking away anything on the distal condyles.Shortly afterward, the system threw a bad console error.They could not not exit and re-enter case without throwing a bad console error.They had to restart system and re-enter case to clear it.This issue caused a delay of fewer than 30 minutes.No other complications were reported.
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Manufacturer Narrative
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G3, h2, h3, and h6: the real intelligence cori, part number rob10024, serial (b)(6) and used for treatment, was not returned for evaluation.A relationship between the reported event and the device could not be established.A visual/functional inspection cannot be completed as no device was returned for evaluation.A review of manufacturing records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.While the reported problem was not confirmed during evaluation, the most probable contributing factor(s) to the reported problem is internal electrical failure in drill cable.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.If the product associated with this event is returned or provided at a future date, this evaluation will be reopened for investigation.
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Manufacturer Narrative
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The real intelligence cori, pn: rob10024, sn: (b)(6) used for treatment was returned to the designated complaint unit for evaluation.A visual inspection and functional evaluation were done on the console despite the reported complaint being a software issue that had been confirmed in the case files provided.There were no visual or functional non-conformances related to the reported event identified.The software files were downloaded from the device and provided for investigation.Screenshot review confirmed the ¿system console is bad¿ error.Because of the "robotic drill cable disconnected" error prior to the "system console is bad" error message, as well as the "system console is bad" error message occurring in the burloading workflow, it is likely that this reported complaint is an occurrence of a known software bug.However, the naviosystem and xsession logs necessary to confirm whether this error is an occurrence of a known software bug were not provided.The ¿system console is bad¿ error message is a system fault error message that requires the user to restart or shut down the cori system.Refer to appendix c in of the real intelligence cori for knee arthroplasty user manual.In the event of a system failure, refer to the recovery procedure guidelines in the real intelligence cori for knee arthroplasty user manual.A failure can consist of, but is not limited to, a system software crash, unrecoverable hardware failure, handpiece failure with no backup available, tracker failure or loss of contact with bone that is unrecoverable, etc.This situation is captured in the optimus risk assessment released at the time of the complaint.A review of manufacturing records indicate the software met all specifications upon release into distribution.A complaint history review found similar reports, this issue will continue to be monitored.Escalation actions applicable to the scope of the reported complaint have been reviewed, and it was determined that no further action is required at this time.This issue will be continuously monitored through complaint investigation and post market surveillance.
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Search Alerts/Recalls
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