Udi: (b)(4).Investigation summary: the device was received and evaluated at the service center.The customer reported an article defect, defects were found with the device during evaluation, therefore we can confirm this complaint.It was found that the motor did not run as it was corroded.Further, the resistance values of the keypad of the hand control set and the protective earth resistance of the motor cable were out of range and the buttons of the keypad were not functioning.The motor, motor cable, and the hand control set were replaced and the device was repaired, tested and found to be fully functional.Fluid ingress into the system, and contact with the motor is responsible for the corrosion of the motor.The corroded motor has a tendency to stick and not turn.However, given the information provided, we cannot determine a definitive root cause for the defective keypad of the hand control set and the defective motor cable.A manufacturing record evaluation was performed for the finished device (serial number: (b)(4)), and no non-conformances were identified.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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It was reported by the affiliate in (b)(6) that the handpiece device had an unspecified malfunction.During in-house engineering evaluation, it was determined that motor did not run as it was corroded.It was not reported if the device was used in surgery, or if there was patient involvement.It was not reported if there were any delays in the surgical procedure, or if a spare device was available for use.There were no reports of any injuries, medical intervention, or prolonged hospitalization.The exact date of the event was unknown.All available information has been disclosed.If additional information should become available, a supplemental medwatch will be submitted accordingly.
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