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Pentax medical was made aware of a complaint on 31-oct-2019 stating "operation channel blocked" involving the pentax medical video duodenoscope model ed34-i10t-us, serial number (b)(4).The user also reported "stent stuck in op channel - demo - during the procedure".Pentax medical has made three good faith effort(gfe) attempts to obtain additional information; however, no addition information has been provided.No serious injury or death of a patient or user, or delay in the procedure which would require medical intervention was reported.The loaner duodenoscope was returned for evaluation on 07-nov-2019.During evaluation of the endoscope under service order (b)(4), the pentax medical service repair technician found an "accessory stuck in primary operational channel" confirming the customer's complaint and documenting the following additional findings on 19-nov-2019: passed dry leak test, bending rubber glue pinhole, passed wet leak test, middle light carrying bundle distal cover glass cracked.The device underwent repairs including the following components: deflector operating wire, deflector staycoil, bending rubber, air/water tube, lcb distal cover, deflector lever, objective prism assy, o-ring(0.5x1.3) imp-1.On 09-nov-2020, a device history record(dhr) review for model ed34-i10t-us, serial number (b)(4) was performed under (b)(4), the dhr review confirmed the endoscope was manufactured on 04-jun-2018 under normal conditions, passed all required inspections, and was released accordingly.Also, there were no reworks or concessions and the dates of approval for shipment and actual date shipped were confirmed for 04-jun-2018.Pentax medical model ed34-i10t-us, serial number (b)(4) has been routinely serviced at a pentax facility since the device was put into service on 03-jul-2018.Instructions for use(ifu), includes the following warning section "after using operational/cleaning accessories (e.G., forceps, needles, snares, brushes etc.) with the endoscope, carefully check that all accessories are intact and that no parts have fallen off and become lodged within the endoscope's instrument/suction channel.Furthermore, ensure that any therapeutic devices (e.G., clips, stents, etc.) passed through the channel are accounted for after use.On 06-apr-2016, pentax issued a u.S.Urgent field correction which is an ifu addendum for endoscopes with instrument channels.This addendum covers any operational/cleaning accessories and therapeutic devices which can become lodged in the endoscope's instrument channel.It reminds customers to carefully check that all accessories are intact, that no parts have fallen off and become lodged within the endoscope's instrument/suction channel and to ensure that any therapeutic devices (e.G., clips, stents, balloons, etc.) passed through the instrument channel and are accounted for after use.The duodenoscope was put back into loaner inventory after being approved by final qc on 26-may-2020.
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