Product complaint #: (b)(4).Investigation summary: the complaint device was received at the service center and evaluated.An article defect was reported, defects were found with the device during evaluation; therefore, this complaint can be confirmed.It was observed during evaluation that the motor was corroded and stuck.The values of the keypad of the hand control were out of range and the buttons did not function.The motor and hand control set were replaced to resolve the issues.After repair, the device was found to be working according to the specifications.Fluid ingress into the device and contact with the motor is responsible for the rusty motor.Corroded motor has a tendency to stick and not turn.With the available information, we cannot determine the root cause of the defective hand control.The corroded motor and defective hand control would have caused the customer to experience the reported problem.The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.The device was last serviced on 11/22/2019 and passed all functional testing before being returned to the customer.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi: (b)(4).
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