Manufacturer's investigation conclusion: the reported event of an m4: motor alarm regarding the console was not confirmed.The centrimag console (serial number (b)(6) ) was not returned for analysis, and no log files were associated with the reported event.The root cause of the reported event was unable to be determined through this analysis.Review of the device history record for centrimag console, serial number (b)(6) , showed the device was manufactured in accordance with manufacturing and qa specifications.The 2nd generation centrimag system operating manual has an emergency/troubleshooting section for the 2nd generation console.The recommended practice whenever there is a console or motor malfunction is to replace the console and motor as a set.Remove the blood pump from the malfunctioning motor and console and place the blood pump in the back-up motor and console.Switch all components (console, motor, flow probe and cables) simultaneously to continue patient support, and then perform troubleshooting on the non-functioning system, when it is no longer being used for patient support.The 2nd generation centrimag system operating manual section 12.1 entitled "appendix i ¿ primary console alarms and alerts" contains a list of console alarms and alerts, including battery- and motor-related alarms, as well as appropriate operator response to these events.No further information was provided.The manufacturer is closing the file on this event.
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