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The reported device, used in treatment, was not returned to the designated complaint unit for independent evaluation, thus visual inspection and functional testing could not be performed.A review of the device history records showed there were no indications to suggest that the product did not meet manufacturing specification or would not be able to perform as intended.A complaint history review concluded this was an isolated event.Review of the product instructions for use found adequate warnings and precautions to prevent damage to the device during use.A review of risk management files found that the reported failure was documented appropriately.A review of the operations service manual found the following warnings and precautions use of an inadequate ground pad or incorrect placement of the ground pad may result in a burn injury to the patient.Improper probe usage may result in patient burns at the return pad.To avoid this, follow the pad manufacturer¿s instructions for use.Clinical evaluation was reviewed and found without the relevant operative report, photos or the device we are unable to confirm the reported 2nd and 3rd degree burns nor can a root cause of the reported burns be determined.Based on the information provided, a procedural variance was the likely cause of the reported event, which does not represent a device malfunction.The instructions for use warns, the use of an inadequate ground pad or incorrect placement of the ground pad may result in a burn injury to the patient.Per the sales rep email, the patient¿s reported 2nd and 3rd degree burns were treated with flamazine and consult with a plastic surgeon.The impact to the patient is the reported 2nd and 3rd degree burns, frequent dressing changes, potential for infection, pain and the potential for further wound care treatment.A relationship, if any, between the subject device and the reported event could not be determined.Please refer to the instructions for use for recommendations on proper use of the device and potential troubleshooting methods to prevent future reoccurrence of the reported event.If the product associated with this event is returned at a future date, this evaluation will be reopened for investigation.
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