It was reported, prior to the start of a ureteroscopy & dye laser lithotripsy lithoclast procedure, when opening the package of an ncircle tipless stone extractor it was discovered that the basket was "broken." the issue was discovered prior to removing the device from its shipping tray.A photo was provided showing one of the wires of the basket formation was broken.The broken wire was still attached to the device.A new product was used to complete the procedure.The issue with this device was discovered prior to making contact with the patient and it was not used.No section of the device remained inside the patient's body.The patient did not require any additional procedures due to this occurrence.The complainant has not reported any adverse effects on the patient due to this occurrence.
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Correction: e1- customer name and address- (b)(6) hospital, (b)(6).Event summary: it was reported, prior to the start of a ureteroscopy & dye laser lithotripsy lithoclast procedure, when opening the package of an ncircle tipless stone extractor it was discovered that the basket was "broken." the issue was discovered prior to removing the device from its shipping tray.A photo was provided showing one of the wires of the basket formation was broken.The broken wire was still attached to the device.A new product was used to complete the procedure.The issue with this device was discovered prior to making contact with the patient and it was not used.No section of the device remained inside the patient's body.The patient did not require any additional procedures due to this occurrence.The complainant has not reported any adverse effects on the patient due to this occurrence.Investigation - evaluation: reviews of the complaint history, device history record, instructions for use, manufacturing instructions, and quality control procedures of the device were conducted during the investigation.No device was returned for investigation.Accordingly, no physical examination of the device was performed.A photo provided by the user showed one of the four basket wires was broken near the basket tip.The basket sheath was also kinked near the distal end.A document-based investigation evaluation was performed.No related non-conformances were recorded, and no other lot-related complaints have been received.The device history record review provides objective evidence that the device was manufactured to specification.There is no evidence of nonconforming devices from the complaint lot in house or in the field.There were no identified gaps in the device manufacturing instructions or quality control procedures.Cook has concluded that sufficient inspection activities are in place to identify this failure mode prior to distribution.The device is packaged with instructions which caution, ¿do not use excessive force to manipulate this device.Damage to the device may occur.¿ based on the available information, cook has concluded that a cause for the device damage could not be determined.Cook will continue monitoring of similar complaints and have notified the appropriate personnel of this event.Per the quality engineering risk assessment, no further action is required.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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