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The complainant indicated that the device will not be returned for evaluation; therefore, a failure analysis is not available, and we are not able to determine the relationship between this device and the cause for this event.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.If additional information or the sample is received, the investigation will be reopened and responded to accordingly.
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The lot number was provided, and the device history record (dhr) was reviewed indicating that the product was released accomplishing all quality standards.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.According to the dhr records, this batch of products was produced without linting abnormality.No physical sample was provided for the evaluation.However, a picture and a video were provided for the investigation.Upon analysis, the linting on the gauze product was observed.The gauze is made of cotton, so cotton fiber is born.On gauze inspection standard operation document based on product specification, linting was checked on final inspection for final folded gauze.The linting is not allowed on the outside surfaces of finished gauze during inspection.In the finished gauze inspection, the supplier will fully check each piece of gauze.The product is disposable, do not reuse.When using gauze, the gauze must be folded, do not open the gauze for use.Within inspection standard and product specification of this product, the supplier did improvement for cutting method and machine in 2018 for product quality optimization, to reduce the linting caused by cutting, as much as possible.The reported lot was manufacturing in 2016, using old cutting method and machine before the improvement was implemented.Based on the clinical evaluation report and the risk management report, the gauze product safety has been approved by ce.The definite root cause of the reported issue could not be determined.A corrective action is not applicable at this time.The current process is running according to product specifications, meeting all quality acceptance criteria.We will keep monitoring the process for any adverse trends that require immediate attention.This complaint will be used for qa tracking and trending purposes.
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