A review of tickets determined that there is normal complaint activity for lot 55933uq09.Return testing was not completed as returns were not available.Review of tracking and trending reports did not identify any related trends for the issue for the product.File sample analysis was not performed as the issue appears to be specific to the patient sample and/or the reagent cartridge.After the reagent cartridge was replaced, the patient sample gave a normal result and quality control (qc) results were within expected ranges.Review of other patient samples from the day of the issue found this issue did not recur.In addition, historical performance was reviewed using worldwide data for the total bilirubin assay which shows complaint lot 55933uq09 is performing as expected in the field.A review of the manufacturing documentation did not identify any issues associated with the customer's observation.A review of the product labeling concluded that the issue is sufficiently addressed.Based on the investigation, no product deficiency was identified for the total bilirubin reagent (ln 6l45-21) lot 55933uq09.
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