G4:10feb2021; b4:19feb2021; h11:g5:k102985.H11: b5: the customer replaced the central processing unit (cpu) to resolve previous issues and needs software options reinstalled and also had errors in the significant event logs.H10: three good faith efforts were made to obtain information regarding the contextual use and with no response from the reporter and therefore cannot be determined.The customer evaluated the device with assistance from a philips remote service engineer (rse).The rse recommended that the customer check the connection between the data acquisition printed circuit board assembly (da pcba) and the motor control cable.The customer stated that the connection was easily disconnected.Once the locks were engaged, the issue was resolved.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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