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Plant investigation: as of 11/12/2020, no samples were returned.Samples are not needed to confirm the allegation.A sample retain was tested through a special test request and found to be within specifications.Through other complaint allegations of the same issue for lots: 20lxac056, 20lxac058, and 20lxac076, there were companion samples available for testing, which were tested at both (b)(6) laboratories.And results were found to be conflicting.Due to the conflicting results found between the laboratories, the (b)(6) test methods were reviewed and a deficiency was found in the test method pertaining to the sodium and potassium analyte tests.Because of the deficiency found in the test method, it was determined that lot 20lxac097 did not meet release specifications and the allegation conductivity low was confirmed.A product history review was performed.A review of the complaint management system on 11/19/2020, identified 3 additional reported event for lot no.20lxac097 related to conductivity issues.A review of the product inventory records for lot no.20lxac097 indicated that 2201 cases of finished product were manufactured on 9/30/20 for distribution with no noted nonconformances.After reviewing the finished product release summary, it was determined that 20lxac097 met release specifications.In conclusion, 20lxac097 release testing was found to be compromised due to the deficient test method.A non-conformance was already opened for allegations of conductivity issues and escalated to a corrective action preventative action (capa).Based on the investigation performed, cause was traced to manufacturing.
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A hemodialysis (hd) clinic biomedical technician (biomed) reported to fresenius customer service that a lot of naturalyte had low conductivity.Upon follow up, the biomed reported that the problem was not the naturalyte, but rather a batch of bicarbonate.The biomed stated when they started up for the day the machines were getting low conductivity.The biomed stated they checked the bicarbonate and found that the values were not correct.The bicarbonate was discarded.The biomed stated they remixed the bicarbonate to resolve the issue.
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