Customer's daughter reported via phone call that customer experienced low and high blood glucose level.Customer's blood glucose value was 50 mg/dl at the time of the incident.Another blood glucose level was 370 and 250 mg/dl.The customer was assisted with troubleshooting for low blood glucose.Customer had been using insulin pump system within 48 hours of reported low blood glucose event.The customer was neither in the emergency room, nor admitted into hospital as a result of low blood glucose.Customer did not allege insulin pump was over delivering.Customer stated that they performed high pressure test and insulin pump failed it twice.Insulin pump was not working.The device will not be returned for analysis.Frn-unk-rsvr, unomed inf set.
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