It was reported that when batteries were inserted to a brand-new pico 7 and the start button was pushed, the device did not work.It is unknown if the indicator lamps were illuminated.A wound dressing was temporally applied on the wound, and npwt is supposed to be restarted as soon as the hospital receive a backup device.No patient harm.
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We have now concluded our investigation for the complaint received.A review of the batch manufacturing records could not be performed as no lot number was provided, however, there are no indications to suggest that the device did not meet specifications upon release into distribution.The complaint history file contains further instances/ related events of the reported event.The device was used for treatment.The device was not returned for analysis.The reported issue may be linked to application or procedural technique.A clinical investigation concluded: ¿per the complaint details, the brand-new pico device failure occurred during setup prior to use on the patient.Based on the information provided, a temporary dressing was applied to the patient¿s wound until the hospital receives a backup device.Per subsequent email the device was discarded by the hospital.Since there was no harm to the patient, no further clinical/medical assessment is warranted at this time.Should additional medical information be provided, this complaint will be re-assessed.¿ the instructions for use provides comprehensive instructions of the operation, use and limitations of the device.The associated risk file contains the reported event.We have not been able to confirm a relationship between the event and the device or identify a definitive root cause.No further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.(b)(4).
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