Reported event an event regarding unintended movement involving a mako robotic arm was reported.The event was not confirmed.Method & results -product evaluation and results: the field service engineer reported: problem reproduced? no trouble shooting notes: none work performed: observed transmission test values on j3,j4 & j5 were out of specs.Adjusted j3, j4, j5 & j6 stage 2 cables to bring all joints into specifications.Kin cal'd right side.Cleaned camera lenses.Cleaned all fiber connections.No problems observed and no additional actions were warranted.Work order disposition: system investigation completed successfully as per service manual.All system checks and tests passed, system is ready for use.-clinician review: no medical records were received for review with a clinical consultant.-product history review: a review of device history records shows that rob562 was inspected on 27/04/2017 and the quality inspection procedures were completed with no reported discrepancies -complaint history review: a review of complaints in trackwise related to p/n 209999, robot number: rob562 shows 0 additional complaints related to the failure in this investigation.Conclusions: the alleged failure mode was not confirmed.Successfully completed all checks, verifications, and calibrations.System is ready for clinical use.No additional investigation or specific actions are required.If additional information is received then the complaint will be reopened.
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