An isi field service engineer (fse) was dispatched to the customer site to further investigate the reported complaint.Fse replaced the master tool manipulator (mtm) due to errors 23008, 23013 and 23025.The system was tested and verified as ready for use.Intuitive surgical, inc.(isi) received the mtm involved with this complaint and completed the device evaluation.Failure analysis investigation confirmed/replicated the reported complaint.The unit failed with error code 23013 during calibration via matlab.The axis 6 motor will be replaced as a fix.The mtm refers to the master controllers which provide the means for the surgeon to control the instruments and endoscope inside the patient from the surgeon's side console.One mtm is assigned to the surgeon's left hand (mtml) and one to the right (mtmr).Site history review: a review of the site's complaint history does not show any additional complaints related to this product and/or this event.System log review: the intuitive surgical, inc.(isi) technical support engineer (tse) reviewed the logs and noted errors 23008, 23013, and 23025 pointing to the master tool manipulator right (mtmr) axis 6 gimbal.Image/video review: no image or video clip for the reported event was submitted for review.This complaint is reportable due to the following: it was reported that during a da vinci-assisted partial nephrectomy surgical procedure, the customer encountered repeated recoverable errors.Intuitive surgical, inc.(isi) technical support engineer (tse) reviewed the logs and noted errors 23008, 23013, and 23025 pointing to the master tool manipulator right (mtmr) axis 6 gimbal.The customer rebooted the system with no resolution to the issue.The surgeon elected to use another surgeon side console (ssc) to continue with the procedure.Isi followed up with the initial reporter and confirmed that the procedure was completed robotically with no injury to the patient.Although there was no patient injury reported, system unavailability after the start of a surgical procedure (first port incision) could lead to the procedure to be converted/aborted.
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It was reported that during a da vinci-assisted partial nephrectomy surgical procedure, the customer encountered repeated recoverable errors.The intuitive surgical, inc.(isi) technical support engineer (tse) reviewed the logs and noted errors 23008, 23013, and 23025 pointing to the master tool manipulator right (mtmr) axis 6 gimbal.The customer rebooted the system, but the issue was not resolved.The surgeon elected to use another surgeon side console (ssc) to continue with the procedure.Isi followed up with the initial reporter and confirmed that the procedure was completed robotically with no injury to the patient.
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