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Model Number V60 |
Device Problem
Therapeutic or Diagnostic Output Failure (3023)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Type
malfunction
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Manufacturer Narrative
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Date of event: (b)(6) 2020, date of report: 06dec2020.
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Event Description
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The customer reported it was impossible to operate the touch panel of the screen.It was impossible to operate the tabs on the bottom of the screen (setting-change tab/alarm-setting tab).The doctor reported that a failure was observed in the screen.The device kept operating.The unit was in clinical use, but there was no patient harm.
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Manufacturer Narrative
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G4:03dec2020.B4: (b)(6) 2021.The field service engineer (fse) confirmed the reported issue by an operational check performed.Calibration was performed but did not resolve the issue.The (fse) replaced the touchscreen, and the issue was addressed.The unit was tested and was returned to service.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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Manufacturer Narrative
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G4:21apr2021.B4:26apr2021.D4: udi: (b)(4).The touchscreen was returned to manufacturer to failure investigation (fi) for analysis.Electrical testing are out of specification.Customers complaint verified "s/t settings" and "alarm settings" intermittently failed.Fault is found on this returned touchscreen assembly.This failure was caused by the manufacturing process leaving dead spots on the screen, submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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Search Alerts/Recalls
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