Manufacturer's investigation conclusion: the reported event of no external power alarms was confirmed via the log file.The submitted log file spanned approximately 11 days (b)(6) 2020 per the timestamp).No external power alarms activated on (b)(6) 2020 at 13:33, (b)(6) 2020 at 21:02, and (b)(6) 2020 at 13:35 due to rsoc and bus voltage diminishing to ~0v while the device was connected to the mobile power unit.This is consistent with the power cord disconnecting from the wall outlet or the device itself.The backup battery was able to provide power to the pump.The alarm resolved shortly after reconnecting to the power source.No other notable alarm was observed.The mobile power unit was not returned for analysis.Additional information on 11nov2020 stated that the patient has the v-lock cable and denies using an extension cord to power the mpu or have the mpu on an outlet with a switch.The patient has been re-educated on safe power tethering practices as well as battery management.An attempt was made to obtain additional information regarding the mobile power unit; however, the site stated that no further information can be given.A root cause of the reported event was not determined through this analysis.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.Heartmate iii instructions for use section 7-¿alarms and troubleshooting¿ and heartmate iii patient handbook section 5-¿alarms and troubleshooting¿ explain how to properly interpret and troubleshoot alarms including no external power.No further information was provided.The manufacturer is closing the file on this event.
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