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The reported event was inconclusive since sample condition was poor.It was unknown whether the device had met relevant specifications.The product was used for treatment.It was unknown whether the product had caused the reported failure.Visual evaluation of the returned sample noted one opened (within original packaging), unused touchless catheter.Based on the lot number on the packaging, the product was intended to be sold with non-sterile povidone iodine swab packets rather than normal iodine, so the lack of iodine in the product was unintentional.Visual inspection of the sample noted no obvious visible defects.It was noted that only the top view of the packaging was visible, so it could not be visually confirmed that there was no iodine included.A potential root cause for this failure could be ¿incorrect operation¿.The device history record was reviewed and found nothing that could have caused or contributed to the reported event.The instructions for use were found adequate and state the following: "instructions for use: preparing for procedure: open kit and remove contents.Remove top of calibrated plastic bag as directed and open tube of lubricant.By squeezing rigid collar, open neck of bag to form round shape.Empty tube of lubricant into top chamber of bag so that lubricant is deposited at bottom of chamber.(caution: care should be taken not to contaminate edges or inside of bag with fingers or tube.) open package of povidone-iodine swabs as directed.Prep urethral meatus and the area surrounding the meatus with swabs.While squeezing rigid collar bring top chamber of bag over head of penis.Meatus should be pressed tight against rigid catheter guide.To feed catheter into urethra if user is predominately left-handed reverse hands suggested below.Stabilize penis with top chamber of bag between index and second finger of left hand.Place thumb and ring finger on opposite sides of rigid catheter guide recess to stabilize catheter.With right hand grasp catheter through bag approximately 1¿ below rigid catheter guide and push catheter toward meatus.Stabilize catheter with thumb and ring finger through catheter guide recess and return right hand to position approximately 1¿ away.Repeat motions until catheter reaches bladder and urine starts to flow.(if some resistance is felt while moving catheter through urethra, change position of urethra with slight up or down movement of left hand while holding penis firmly within top chamber.)" h11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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