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If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.To date the device has not been returned.If the device or further details are received at a later date a supplemental medwatch will be sent.Lot number on device: 1804003, lot number from outer package: 1805563 therefore, the complete udi is not known at this time.(b)(4).
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This report is being submitted in pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by mitek or its employees that the report constitutes an admission that the device, mitek, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.H10 additional narrative: investigation summary: according to the information received, it was reported that upon opening the new mitek sets today, we noticed that the lot# mentioned on the instrument is different than the one on the outer package (per attached pictures).The complaint device is not being returned, therefore unavailable for a physical evaluation.However, a photo was provided.Upon visual inspection of the photo, this is not an issue, giving the next explanation: the different lot number between outer and inner package: lot# 1804003 was issued and packaged using finished goods lot number 1805563 (this was the 63 order packaged in may 2018).1804003 is a date code, 1805563 is the final finished goods number.A manufacturing record evaluation was performed for the finished device [1804003] number, and no non-conformances were identified.Since the labels and the laser marks on the devices are correct and traceable.We cannot confirm the customer complaint.At this point in time, no corrective action is required, and no further action is warranted.However, in depuy synthes mitek, additional complaint information monitoring for potential safety signals is conducted through complaint trending as part of post market surveillance.
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