Customer states end-user sends sst tubes that are partially spun and show red serum.Customer confirms that end-user states: · tubes sit for 30 minutes before centrifugation, tubes are spun no later than 2 hours after collection, tubes are properly filled to ±10% of the stated blood volume.The centrifugation is 3,380 rpm, 1600 rcf for 15 minutes - default settings for the machine at the client's office.
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Received 1pc 455071p/b20043qg.Received customer pictures.We have no further inventory of the material/batch.We have no further complaints on the material/batch.A check of quality, production, and maintenance records revealed no deviations in relation to the reported error.Sample was tested, according to gbo standard testing procedures, with regards to correct assembly, level mark, filling level, draw volume and additive according to iso 6710 'single use containers for venous blood specimen collection' and clsi gp39-a6 regulations for 'evacuated tubes and additives for blood specimen collection'.Tube was verified to be correctly assembled and had the correct fill guideline position.Greiner fill mark provides a visual control opportunity for the phlebotomist and for the lab personnel to check for proper volume collection of specimen.Both standards specify the draw volume to be within +/- 10% range of the nominal fill volume.No visual deviation in fill volume, sporadic low or high fill, could be observed in the tested sample.The tube tested filled within the +/-10% tolerance range.Additive content was found to be within specification in the tested sample.No deviations could be duplicated.Corrected data: h3: sample received; h6: investigation method, investigation findings, investigation conclusion; h10 manufacturer narrative.
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