:the device was returned to philips for evaluation.Due to a change in decontamination processes which also involved a facility change, the device cannot be located.Due to age of the complaint, the case will be closed.If/when the device be located, evaluation of the device will be documented in the defoa database under defoa-2020-08-34124.The customer was sent a replacement device.Reference manufacturer's report number 1218950-2020-04913 previously submitted with incorrect registration number.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.The device was returned to philips but can not be located.
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