Manufacturer's investigation conclusion: the reported event, of a system monitor with a non-functional screen - blank/white screen, was confirmed when the unit was evaluated by technical service.Replacing the main pcb assembly (main board) resolved the issue.The repaired system monitor was tested, passed and returned to the customer.The removed main board operated properly when checked on a reference system.The blank/white screen did not appear and was not duplicated ¿ with multiple power ups.The display data was present, updating and clear.The screen was responsive to touch commands.The board was installed into the system monitor was originally built ¿ over 13 years ago.The system monitor (pn 101214) was built in 05feb2007.The packaged system monitor (pn 1286a) was placed into inventory on 07feb2007.The unit was sent to tel on 06mar2007.The unit was sent to the distributor (pro buono ltd / lithuania) in mar2007.The unit was customer owned.The unit was last serviced on 03oct2019.The main pcb assembly (main board) was installed in the system monitor when it was built (feb2007).Setup and use of the system monitor with the heartmate power module are documented in the heartmate power module instructions for use (ifu)(setting up the system monitor for use with the power module) and heartmate 3 lvas ifu (system monitor setup).No further information was provided.The manufacturer is closing the file on this event.
|